Recipe

Route enquiries to the right department

Q: What are the department values?

support, payments, hardship and complaints. Omitting dept sends the enquiry to the general inbox.

Send each enquiry to the right team with the dept field. Set dept to support, payments, hardship or complaints and the enquiry is notified to that department’s inbox. Omit it and the enquiry goes to the general inbox. The record is saved either way — routing is a notification, not a gate.

2 min read

deptRoutes the notification

4 deptsSupport/payments/hardship/complaints

record savedRegardless of routing

Pick the department

Map your form to a dept: general contact → support, a billing question → payments, a customer in difficulty → hardship, a formal complaint → complaints. Each has its own department inbox.

The record is always saved

The enquiry is persisted first and notified second. A mail hiccup never affects the saved record or your 201. See the enquiries reference.

Handle hardship with care

If your form serves customers in financial difficulty, route to hardship and keep the flow low-friction — this is a moment to help, not to upsell.

Frequently asked questions

What are the department values?

support, payments, hardship and complaints. Omitting dept sends the enquiry to the general inbox.

What if the notification email fails?

The enquiry record is still saved and you still get a 201. Notification is best-effort and never blocks the record.

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